Grievances

Grievance Redressal Mechanism

At times, our services may not fully meet your expectations. We encourage patients and attendants to register their grievances or suggestions( only related to patient care services), as this helps us improve the quality of care and services provided.

A designated Grievance Officer is available in the hospital to attend to all grievances related to patient care. The Additional Medical Superintendent (AMS) functions as the Grievance Officer for patient care services.

Every grievance received will be duly acknowledged. Most of the complaints will be resolved within 10 working days (1–2 weeks) from the date of receipt. In case of complex issues requiring detailed enquiry or interdepartmental review, the resolution process may take up to one month.

If a grievance is not resolved satisfactorily at the hospital level, the matter may be referred to the Public Grievance Committee functioning under the Directorate General of Health Services (DGHS).

Defined Process

  1. The grievance/complaint is received by the Grievance Officer.
  2. The complaint is forwarded to the concerned DMS/Respective Head of Department (HOD) / Officer In-charge (O/I).
  3. After obtaining the report/reply from the concerned department, the Additional Medical Superintendent (AMS) communicates the final reply to the complainant.

Timelines for Complaint Resolution

Expected Resolution Time:
1 to 2 weeks (10 working days)

Online Grievance Form

Patients and attendants may also submit grievances online through the JIPMER Online Grievance Portal by scanning the QR code provided below.

Contact Information

Grievance Officer (Patient Care)
grievance[dot]patientcare[at]jipmer[dot]ac[dot]in

DMS of Each Block

S.No DMS Block Email ID
1 Dr. Prarthana M DMS -Old Hospital Block
2 Dr. R Joseph Alexis DMS -EMSD dms[dot]emsd[at]jipmer[dot]ac[dot]in
3 Dr. Kanagarethinam R DMS - Screening OPD
4 Dr. A Vadivel DMS – RCC
5 Dr. Sunil Jadhav DMS – SSB dmsofficessb[at]jipmer[dot]ac[dot]in
6 Dr. Pratima Agarwal DMS – WCH
7 Dr. N Balachandar DMS – Transfusion Medicine & PMR
8 Dr. A Anand DMS – SSB Annex dms[dot]ssbannexe[at]jipmer[dot]ac[dot]in
9 Dr. Sahul Hammed Natchial DMS of RHC dmsrhc[at]jipmer[dot]ac[dot]in
10 Dr. Sunitha . N DMS of UHC

Details of MS & AMS

Name Designation Contact No.
Dr. Saka Vinod Kumar Medical Superintendent 0413-2296502
Dr. Betsy Mathai Addl. Medical Superintendent 0413-2296506
Dr. K.P. Singaravelu Addl. Medical Superintendent 0413-2296506