Grievances

Grievance Redressal Mechanism

At times, our services may not fully meet your expectations. We encourage patients and attendants to register their grievances or suggestions( only related to patient care services), as this helps us improve the quality of care and services provided.

A designated Grievance Officer is available in the hospital to attend to all grievances related to patient care. The Additional Medical Superintendent (AMS) functions as the Grievance Officer for patient care services.

Expected response time within 10 working days (1–2 weeks). We expect a early resolution to your grievance. However, in case of major issues, it might take at least a month.

If a grievance is not resolved satisfactorily at the hospital level, the matter may be referred to the Public Grievance Committee functioning under the Directorate General of Health Services (DGHS).

Defined Process

  1. The grievance/complaint is received by the Grievance Officer.
  2. The complaint is forwarded to the concerned DMS/Respective Head of Department (HOD) / Officer In-charge (O/I).
  3. After obtaining the report/reply from the concerned department, the Additional Medical Superintendent (AMS) communicates the final reply to the complainant.

Timelines for Complaint Resolution

Expected Resolution Time:
1 to 2 weeks (10 working days)

Online Grievance Form

https://forms.gle/sprpJgZ9ZKXorM9j7

Grievance QR : 

Patients and attendants may also submit grievances online through the JIPMER Online Grievance Portal by scanning the QR code provided below.

Contact Information

Grievance Officer (Patient Care)
grievance[dot]patientcare[at]jipmer[dot]ac[dot]in

if you wish to escalate the grievance further, you may kindly write to the Director, JIPMER .